Customer Testimonials
They gave me a good deal for my trade in worked with Dino Haque and Eric Fleming they were great highly recommend this dealer as for Dino great guy. Yousef mosleh 10-14-23
Everything was great and the service department was amazing. I would definitely recommend my family and friends there!!
I've had some terrible experiences at dealerships in the past. Sami Elhage from the service department at Suburban INFINITI of Troy has restored my faith in dealerships. Sami provided 5 star service. He was professional, courteous, attentive, took time to explain the issue, was patient with my questions and concerns, and provided updates along the way. Sammi arranged transportation to and from the dealership. He also arranged for me to drive a loaner while they diagnosed and completed the necessary repairs. I have nothing but praise about my experience. I highly recommend and thank Sami.
Excellent service efficient friendly nice very knowledgeable no complaint Deano in sales and Sam in service are the best !
Great fast service, no appt and taken right in. Time to complete less than 2 hours
Great experience see Gary if you’re interested in buying an infinite. I purchased a QX50sport. Management (Joseph )will work with you.
Very attentive and helpful throughout the entire purchase process. When delivered the car was in immaculate condition.
This dealership is by far the best I have had the privilege to experience. It’s like family from the time you step in the doors. At times you may not even have to step in doors to experience, they even come to you. From Mark the manager, to my salesman Emery, financing, to when I bring in the car for an oil change it has been above and beyond and treated as family and the upmost professionalism. A short story from just one experience (when I say you are treated like family) is when I was having car troubles ...
William Hallam was attentive, friendly, and considerate. William is also very experienced and knowledgeable. He explained in detail all of the service I had done on my car and advised me on my options in the future. William took the time to make sure that I was satisfied with the work done on my car. He followed up after the service appointment and mailed me a hard copy of the receipt as promised.
Emery Northington is a very knowledgeable and patient salesman. I spent literally hours discussing the merits of keeping my 2017 Q60 versus trading it in for a new one. After weighing all the options available, I was offered a reasonable trade-in value for my car and less than MRSP for the 2022 Q60. I truly enjoyed the entire process of working with Emery.
I’ve purchased 3 SUVs from this dealership - they have been terrific. Everyone has been very helpful in making our experience perfect
Gary is an amazing salesman. Very thoughtful and knowledgeable. Will use him for my next purchase.
Great customer service from Will in the service department. He goes above and beyond every time! 5 out of 5 ⭐️⭐️⭐️⭐️⭐️
Excellent welcome, guidance, service and support
Very pleased customer. This was my second purchase from him. I will recommend him to others.
Awesome service,Amy took care of all my needs,was very professional, polite.
The entire staff was very knowledgeable, courteous and professional. I would highly recommend this dealership.
Always excellent..^^
I felt I have been treated fairly and respectfully during the entire inquiry and purchasing process.
The customer service is top notch and I feel like every single person goes out of their way to help and make me feel like family. I’ve been so thrilled with sales and service. Thank you so much!!!
Loved it very professional ..
They have excellent service at Infinity of Troy
Very good service nice people excellent costumer service
Will goes above and beyond to take care of all your needs. I would highly recommend Suburban INFINITI.
Everyone is very friendly and efficient. The service agent was very knowledgable and detail oriented. Emory sold me my last vehicle three years ago. Emory is very friendly and has a way of making you feel at home. If I have any questions or concerns he is always attentive.
They are always very good and have a great service
They are honest, timely and very courteous. The price of car repair are very reasonable.
The service department has always done an exemplary job and that is why I only have my FX 35 serviced there. I would highly recommend them to a friend.
Sunburn INFINITI off Troy has the best customer service around. They will go above and beyond to make sure their customer is happy!!
As a service consultant, Amy Davis is the best! She is personable, pleasant, knowledgeable, and goes the extra mile to make sure her customers are satisfied. My experience with her has been beyond OUTSTANDING!
Awesome SUV easy process and good service.
Always a pleasure working with the people over in the service department! They are super informative and service is always quick!
Yesterday I had my car serviced at Suburban INFINITI if Troy I had amazing service. Amy Davis made my day by being very courteous, friendly and such a delight. She checked to see what I wanted to have done to my car and if I had any concerns about my car. She asked questions to pin point what was needed and she explained that She would have a technician take a look at it. She also offered a special that would enable me to get an awesome deal on future appointments on an oil change and tire rotation. Amy offered ...
Great service. Recommend for INFINITI potential customers. Polite and professional. Provide the information you need to make decisions in models, price and payments. Your choice.
Andrew was very knowledgable and made the car buying process very streamline. He was available for follow up feature discussions. I would strongly recommend Andrew for your car buying experience.
Experience was outstanding, cordial, and smooth. The process on line worked well and facilitated the sale. Sales team member Gary Davis help me work out the deal that I was looking for.
I truly appreciate Jeffrey's wonderful customer service. From the time I drove in, he was attentive to ensuring that I was informed about my routine maintenance and the need for additional maintenance that I was not aware of. He had such a positive attitude which made it a pleasure to interact with him.
This was my first experience with Suburban Troy and I will be back. I appreciate my service tech Jacob Gaberman. My appointment began on time and ended within the estimated time frame. I was given good information about future maintenance and problems.
They were very professional and efficient every time I come to get my infinity truck serviced. I highly recommended this Troy location
Exceptional service. Very professional Gary and Marc made my experience very pleasant. I love my new car. I would definitely recommend to my friends and family
Impeccable Service! Very impressed!
Excellent customer service and they make you feel appreciated.
Great and excellent service...my sales consultant was excellent at being me purchase the right vehicle for me. I love my new Jeep Grand Cherokee
Love Suburban Troy! Emery made the new car experience even better! He delivered the car to my house, set my radio, explained everything and was a pleasure to work with!
I can recommend Suburban INFINITI of Troy. They treat you like they want your business and you to return. The facility is clean and the staff polite. Any Davis, my Service Advisor was friendly, professional and took care of me.👍🏽👍🏽
Suburban has always given me exceptional customer service. My service rep, Amy was very friendly, knowledgeable and accommodating. She reviewed with me the services required for my upcoming 60k inspection and gave me a cost estimate. I appreciated her candor and will certainly take into consideration her suggestions
I wish everyone cold experience the greatest service ever from a car dealership.they make you feel so special.thank again for your good work.
Just got my new car! Great experience!! Boris and Oleg are awesome! Thank you!!
Robert at the service department went above and beyond to take care of my car. Kept me informed of the status. This is what I call exceptional customer service.
Anytime we have to maintenance our INFINITI truck we always have the best customer experience at INFINITI of Troy. Yesterday, we met Amy and she provided exceptional servicing by making us feel welcomed and addressing all of our needs. Thank you Amy!!! Tony in servicing/transportation was super helpful and provided an excellent experience as well!! Thank you Tony!!! I’m sure our next vehicle needs to be an INFINITI so we can continue to come here. We will definitely recommend this dealership to others!
Great service, timely, safe and friendly!
First class dealership with great sales staff and manager. I had the pleasure of working with Gary and his calm and confident demeanor helped make the sale! Overall very positive experience. I would recommend this dealership to family and friends.
We have a long drive down service always gets us in and goes above and beyond to help us out Very easy to deal with
Great service in and out the same day for a new engine fan ! Very nice service man and great call back !
Always excellent service and friendly staff!
great service and timely got me in on the time and day i needed. clean and efficient and very polite. washed my car after service
Great experience, the service dept staff and crew are very professional and extremely knowledgeable. The service writer Ms. Monque from the time I dropped my car off to the time I picked it up Monque kept me updated throughout the process. Great customer service..
Their excellent customer service.
Excellent!! Knowledgeable, and very helpful! Thank you
Suburban INFINITI of Troy is an awesome dealership. From the owners of the cafe, Mark in the sales department and the guys and Jeff in the service department. Whenever I bring my car in for service, I am treated like royalty!
Everyone is helpful in so many ways - thank you Marc - sales Gary - sales Jeff - service Your professional and personalized service is the best.
A wonderful experience. I would definitely recommend this dealership. Very professional knowledgeable courteous kind generally concerned about making the customer satisfied. I am a very satisfied customer.
I am highly satisfied with Suburban INFINITI of Troy, specifically Monique. My vehicle was serviced in a timely manner and all my questions answered. Definitely recommend this dealership to INFINITI owners.
I had a relaxing experience. Everyone was very friendly and polite. Time went by fast.
very friendly and excellent service
Just picked up my second QX50 Emery made everything so easy He is very kind and friendly makes you feel very comfortable Again thank you
They are so kind. I feel so appreciated on their kindness and helps. Especially Charles ! I will call only you when I have a problem again. Thank you so much.
It was fine not much waiting taken care right away
I love this place. Trust no other with my car.
Fit me in on a tight schedule. Thank you!
Great service always since 2007, never a problem with the repairs or service.
They were really knowledgeable and extremely fast in taking care of my problem. I was traveling from out of town and Gary took care of me like I was an every day customer.
Very good service
Superb overall service from arrival to departure
I had a great experience purchasing a certified pre-owner INFINITI from Andrew. He was so accommodating to my crazy busy schedule and making sure I got all my questions and concerns answered with out being high pressure or making me feel bad for taking some time to be sure I was making the right decision.
Great experience . Thank you Jeff, for your patience
I would recommend this dealership if you are looking for an INFINITI. Our sales consultant Emory Northington was awesome! Both he and the dealership's manager, Chuck Taylor, spent time educating us on the vehicle, answering questions without any pressure to purchase a vehicle. Certainly, they didn't need to. The QX50 spoke for itself! In the finance office, Patrick turned the usually tedious process of signing all the paperwork into a light event 😊 Loving my 2019 QX50!!
Jeff Shuert was phenomenal. He new exactly what my problem was when I told him the car problem. Infiniti’s technicians are outstanding. They had my vehicle fix in no time. (Enjoyed my sandwich at the your bistro). Thx for the great service😀!
I found my car at another dealership in another state and every service visit I’ve made to Suburban INFINITI has exceeded expectations.
Excellent service. Professional and very courteous.
friendly and fast. they went the extra mile for me. I came in for an airbag recall and they also fixed my broken window control for no extra charge. thank you!
Service Dept is phenomenal
Go to Suburban INFINITI of Troy if you want a different car shopping experience. One where you're always treated with respect, professional courtesy and kindness. No hard sale whatsoever like so many other dealerships. It was a true pleasure working with sales consultant Gary Davis and the rest of the team there. The manager too was high class. I highly recommend visiting this dealership. You will not be disappointed!
Honestly BEST service anyone could ever receive. Sami El-hage was very efficient with time, not keeping my car more than a couple hours. He went above and beyond on making sure all of my concerns were met, as well as perfecting all issues I had. When I do go back, I will make sure only to go back to him. He was kind, fast and very knowledgeable on infinity cars. Rating him a 12/10 for SUPERB job and amazing customer service. Thank you infinitely Sami. You were truly wonderful.
Great customer service, from the showroom, service department, and folks at the snack bar.
When I take my vehicle to INFINITI of Troy everyone is always inviting and friendly. I’m always in and out at the time they said or before.
Very nice professional staff, prompt service ,exceptional help, got my car back fixed ,cleaned inside and out in no time
Jeff in service was very accommodating and helpful. Thanks for everything!
Great service every time!
The service department was Fast, friendly and Professional!
I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle!
Very kind and support everything that I needed
Did the required work in much under the stated time. Appreciated the shuttle to the mall so I could get some things accomplished rather than sitting and waiting for the car at the dealership. Way to keep your customers happy!!
I appreciate greatly the warm welcome upon arrival at the sales and service department from the first time I walked into the showroom . For the last 20 years that I have purchased or leased cars from all different kinds of dealers Duane Hill was the most professional and curtious dealer that I've ever experienced that went above and beyond to get the car I wanted or any thing concerning my vehicle. Duane always makes me feel like a valued customer even when I'm just getting service on my car he stops by just to say hello and see how ...
Boris did an excellent job helping me get the best finance rate and working with me on getting the right price for the vehicle I purchased. I was very satisfied with the customer service and I would be happy to work with Boris again in the future as I never felt pressured to work with them and earn their business.
Good service friendly employees honest people they were so helpful
We purchased our first car from Joe and love it. He was so helpful, personable, and patient with us, and we trusted that he had our best interest at heart. When we picked up the car, it was nicely cleaned and detailed and the "checkout" process was smooth and easy. We will definitely be back when we are looking to buy our next car!
Joe was extremely helpful during this process! We were transferred into his care within just a few minutes of being there and then took the car for a test drive quickly after. He was very friendly and was able to get us a great deal! I would definitely recommend Joe and Suburban INFINITI of Troy.