I had a great experience at Suburban INFINITI and Emery was very professional and thorough while walking me through the acquisition process.
Thank you for the great service
BEWARE STAY WAY FROM INFINITI TROY-TOTAL TRASH. buyers stay away from this dealership it is the worst dealership you’ll ever come across -This is the worst dealer. I’ve had a Mercedes- Bmw - Lexus- Jeep too which is Chrysler and they at Chrysler provide you with a better experience Plus customer service I tried getting my car in to service for over a month now for them to be booked for 1 month before I could even get my car into the shop. Then one day before my apt. On March 29-19 they decided to call me to tell me I can drop off my car and not get a loaner vehicle.nick refuses to answer the phone Gary refuses also too. I spoke to infinit affairs only for them not to be able to do anything either. My best advice is to stay away and don’t do business with this dealer they are absolutely trash. In every way. If they were a good dealership they wouldn’t have called me and gave me excuses why I can’t have a loaner but instead they could have purchased a vehicle from their sales department since they’re swapping all the old loaners our they could have given me a new car that would be featured in there loaner fleet but no they didn’t care they don’t care they are miserable. The service center is a exact joke. The managers don’t pick up the phone. Get away from this dealer stay way from this horrible dealer if u would like to stay a happy person. I waited a month for that appointment I even called the infinity affair services to create appointment but one day before my appointment no Loaner could be available which makes no sense because I called with infinity services affairs to make the apt in the first place. So stay away don’t buy an INFINITI they don’t know what Luxury means Or good customer service for that matter. BEWARE STAY WAY FROM INFINITI TROY
Jeff provided me with exceptional service. He is very knowledgeable and helped me understand the issues with my vehicle.
Good service. However was discouraged from using shuttle to go to the mall while my car was serviced. Instead asked to wait. Was given a coupon for free beverage. Waiting room sucked. Comfy chairs free WiFi but all male centric magazines- GQ, Men’s Journal. Common Suburban INFINITI do you not care about women or don’t think they bring cars for service. How about adding some gender neutral magazines like Time, Fortune etc? Overall experience was just OK though I gave 4 stars. Not a luxury dealership experience.
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